Reduce costs and increase customer satisfaction with AI and manned hybrid chat

When you set up a chat on the web site, customers can feel free to ask questions and get answers on the spot, which increases customer satisfaction. When accepting questions from customers by chat, answers are performed manually (manned chat) by an operator or automatically by AI chat bot. It is costly that operators correspond everything, and customer satisfaction will not rise if chat bot do that. So now, it is increasingly used to use both chat bot correspondence and operator correspondence according to the situation demands, so that customer satisfaction can be raised while reducing the cost. If you read this article, you understand ・How to classify questions to... 続きを読む

Why is chat introduction indispensable now? Benefits Compared with Mail

At your company, what is prepared as a customer inquiry tool? Generally speaking, a company's inquiry tool is telephone, mail, web form, etc. Especially, 95.4% of consumers use e-mail for communication with companies (MarkeTimes examine 2016.02). However, in recent years, more and more companies have set up chat on the site. In this article, we compare e-mail which was the center of the inquiry tool to chat which is attracting attention now, and introduce merits and demerits of each. If you read this article, you can understand ・Advantages / disadvantages of inquiring via e-mail ・Advantages / disadvantages of inquiring via chat ・how to avoid the disadvantages of chat ・how to... 続きを読む

February 20 (Tue) Announcement of the latest information seminar for chat bot

We will hold the latest information seminar on Chat Bot sponsored by Chat Plus on March 27, 2018 (Tuesday) which is satisfied by many participants every month. Interest in chat bots and AI etc. is increasing day by day, and our company has built a chat bot for new company at more than 100 pace a month. As a result of accumulating new efforts one after another and a lot of achievements, besides being good at chat bots and AI, we are finding out weak points of them. ChatPlus is a chat & chat bot tool that you can use from 1,500 yen / month, and it is overwhelmingly inexpensive... 続きを読む

Information on February 2018 Operation Consultation Group

Chat support tool for chat bot, ChatPlus has exceeded 1,800 introduction results. We are a leading company that creates success every day in the area of user support and marketing using chat and chat bot. The operation consultation meeting is for those who are considering ChatPlus, those who are already introducing ChatPlus and want to make better use, as well as those who want to use a higher level of method using the chatbot function. Our staff will hear about your problem and what you want to achieve and propose concrete solutions. Date and time February 1(Thu)11:00、12:00、13:00、14:00、15:00、16:00、17:00 February 13(Tue)11:00、12:00、13:00、14:00、15:00、16:00、17:00 February 15(Thu)11:00、12:00、13:00、14:00、15:00、16:00、17:00 February 20(Tue)11:00、12:00、13:00、14:00、15:00、16:00、17:00 February 22(Thu)11:00、12:00、13:00、14:00、15:00、16:00、17:00 February 27(Tue)11:00、12:00、13:00、14:00、15:00、16:00、17:00 Targets Those who... 続きを読む

2/27 (Tue) Attending Martech Cafe

Our representative will speak at the target media 's sponsored event "Mar - Tech"! What is Mar-Tech Let's connect with the most noteworthy Mar-Tech in 2018. SNS · smartphone · chat · video content that users use suddenly increases. It is an exchange event with MarTech that you need to know now, in the four essential fields. ChatPlus' lecture content From now on, chat utilization is indispensable for Web marketing Improvement of CV rate and dropout rate. Introducing chat & chat bots cheaply "Chat Plus" Date and time, venue access Date:February 27, 2018 Venue:Access Shibuya Forum URL: We are waiting for the visitors of many people. 続きを読む
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