Expand marketing with chatbot Cases and effects of four industries in which chatbot is effective

In April 2016, Facebook and LINE started chatbot creation service one after another. Since then, chatbots have been introduced in various companies, and now chatbots are used with various services from entertainment to customer service. It is said that marketing changes greatly depending on chatbot in 2017. Let's see marketing changes caused by the spread of chatbot and case examples that led to success. This article is for ・Marketing staff ・User support staff ・Sales staff If you read this article, you can ・Understand the latest marketing using chatbot and incorporate into your own marketing ・Understand how to use chatbot to increase customer satisfaction and inquiries, leading to higher support quality....続きを読む

Chatbot Plus beta version released

Chat plus made a big update today. In addition to the chat bot, we released the beta version of Chatbot Plus as the next generation chatbot system. In Chatbot Plus, we reflect the opinions of everyone who uses it, we have greatly enhanced the conditions of chat bot launch and the action of chat bot. It is available at a price unchanged if you use over the business plan, please try by all means. (※)Chatbot plus will be provided in beta version (test version). If you have opinions, requests, problems, etc., please send it to us. We will respond as soon as possible. We are always waiting for your opinion.続きを読む

In 2017, the first year of popularization of chatbot! Four reasons to install right now

"I heard stories about introducing chatbot recently from businesses in the neighborhood" "my favorite site is introducing  chatbot" Opportunities to see chatbot in applications and homepages are increasing little by little. Actually, more and more services such as web sites have been introducing chatbot. However, there are not so many cases in which they use chatbot effectively. Even if they understand the attractiveness and merit of chatbot, there are still many business owners and web site staff who are still debating. In this article, we will look at the reasons for introducing chatbot from the four viewpoints. In 2017, now is the timing to introduce it. I will also explain...続きを読む

Increase customer satisfaction with speedy chat support

Reception of inquiries from customers is available in various forms such as e-mail and telephone. Of particular note in recent years is chat support. We can respond more speedily than email and telephone, and customers can ask freely. So it is easier to increase customer satisfaction, and the number of companies to introduce is increasing. In this article, we will introduce the merit of chat support and a method to increase customer satisfaction by coping with chat speedily. If you read this article ・You can understand merits to introduce chat support ・You can understand  the chat support method to raise customer satisfaction ・You will be able to answer inquiries speedily. Answer...続きを読む

Reduce costs and increase customer satisfaction with AI and manned hybrid chat

When you set up a chat on the web site, customers can feel free to ask questions and get answers on the spot, which increases customer satisfaction. When accepting questions from customers by chat, answers are performed manually (manned chat) by an operator or automatically by AI chat bot. It is costly that operators correspond everything, and customer satisfaction will not rise if chat bot do that. So now, it is increasingly used to use both chat bot correspondence and operator correspondence according to the situation demands, so that customer satisfaction can be raised while reducing the cost. If you read this article, you understand ・How to classify questions to...続きを読む

Why is chat introduction indispensable now? Benefits Compared with Mail

At your company, what is prepared as a customer inquiry tool? Generally speaking, a company's inquiry tool is telephone, mail, web form, etc. Especially, 95.4% of consumers use e-mail for communication with companies (MarkeTimes examine 2016.02). However, in recent years, more and more companies have set up chat on the site. In this article, we compare e-mail which was the center of the inquiry tool to chat which is attracting attention now, and introduce merits and demerits of each. If you read this article, you can understand ・Advantages / disadvantages of inquiring via e-mail ・Advantages / disadvantages of inquiring via chat ・how to avoid the disadvantages of chat ・how to...続きを読む

System update -Update in November-

chatplus update 2017 11
Chat Plus It is update information in November. In November, as more users increased, many functions were added. Chat plus is used not only for external tools, but also for in-house help desk, manuals, etc. Every day, many practical functions are added according to new uses. Thanks to knowledge from customers, the support team, and the developers, we achieved. Chat plus evolves day by day to become infrastructure for chatting and chatbot service while enduring high load, and is leading the chat support tool world. Please use Chat Plus which continues further evolution by all means. Enable sound effect when promoting chat "Evaluation" option added to history search Speed up chat...続きを読む

February 20 (Tue) Announcement of the latest information seminar for chat bot

We will hold the latest information seminar on Chat Bot sponsored by Chat Plus on March 27, 2018 (Tuesday) which is satisfied by many participants every month. Interest in chat bots and AI etc. is increasing day by day, and our company has built a chat bot for new company at more than 100 pace a month. As a result of accumulating new efforts one after another and a lot of achievements, besides being good at chat bots and AI, we are finding out weak points of them. ChatPlus is a chat & chat bot tool that you can use from 1,500 yen / month, and it is overwhelmingly inexpensive...続きを読む

Information on February 2018 Operation Consultation Group

Chat support tool for chat bot, ChatPlus has exceeded 1,800 introduction results. We are a leading company that creates success every day in the area of user support and marketing using chat and chat bot. The operation consultation meeting is for those who are considering ChatPlus, those who are already introducing ChatPlus and want to make better use, as well as those who want to use a higher level of method using the chatbot function. Our staff will hear about your problem and what you want to achieve and propose concrete solutions. Date and time February 1(Thu)11:00、12:00、13:00、14:00、15:00、16:00、17:00 February 13(Tue)11:00、12:00、13:00、14:00、15:00、16:00、17:00 February 15(Thu)11:00、12:00、13:00、14:00、15:00、16:00、17:00 February 20(Tue)11:00、12:00、13:00、14:00、15:00、16:00、17:00 February 22(Thu)11:00、12:00、13:00、14:00、15:00、16:00、17:00 February 27(Tue)11:00、12:00、13:00、14:00、15:00、16:00、17:00 Targets Those who...続きを読む

2/27 (Tue) Attending Martech Cafe

Our representative will speak at the target media 's sponsored event "Mar - Tech"! What is Mar-Tech Let's connect with the most noteworthy Mar-Tech in 2018. SNS · smartphone · chat · video content that users use suddenly increases. It is an exchange event with MarTech that you need to know now, in the four essential fields. ChatPlus' lecture content From now on, chat utilization is indispensable for Web marketing Improvement of CV rate and dropout rate. Introducing chat & chat bots cheaply "Chat Plus" Date and time, venue access Date:February 27, 2018 Venue:Access Shibuya Forum URL:http://www.marke-media.net/seminar/martechcafe/ We are waiting for the visitors of many people.続きを読む