JAL (Japan Airlines) installed Chatbot for their work style reform. Using chat for inside-company information and decreased 30% of inquiries in a month!
Japan Airlines Co., Ltd. Human Resource Department, HR Strategy Department, Work style reform promotion group, Group leader Masakatsu Kamiya What are you working on in Work style reform promotion[...]
Half the number of calls with three measures. How to not decrease customer satisfaction with Chatbot
LAVA international, Inc. Management Planning Department Business Promotion Group Manager / Marketing PR Group Manager Shinsuke Inukai Management Planning Department Business Promotion Group CS P[...]
Utilize chat for BtoB inside sales. Change over 60% of inquiries to business cases.
Piped Bits Co., Ltd. Inside sales department Manager Yusuke Ito Please explain your company's service. We offer service called SPIRAL. It is a production tool on Web based on the data base, and[...]
Cut 30% of incoming calls, and created 500 cases of customer contact point a month. Increased CX without changing the number of staffs.
Kinko's Japan Co., Ltd. DX Strategy Department DX Marketing Team Digital Innovation Group Team Leader Daijirou Sekiguchi Please explain your company's service and characteristics. Kinko's servi[...]
17% of 300 chat cases per month became free trial and inquiries! Installation of ChatPlus directly affected to the increase of conversion.
Human Technologies, Inc. Service Design section Manager Manami Toyota Channel Development section Inside Sales Team Chisako Futatsu Please explain your company's service and characteristics. M[...]
Aiming to decrease work of CS section. Implement Chatbot in the Website and decreased call inquiries by 37%!
TOKYU SPORTS SYSTEM Operation Headquarter Administration Department 2 Marketing Natsuki Watanabe Please explain your company's service and characteristics. We offer environment which anyone ca[...]
Increased number of inquiries from Job ads and acquire stable profit
ONE Group.inc Web Marketing Department Account Planner Shouko Obata Please explain your company's service and characteristics. We are a total human resource consulting firm which support custom[...]
Lalaport is activating total of 14 Chatbot for customers, staffs and tenants to increase customer satisfaction and efficiency
Mitsui Fudosan Retail Management Co., Ltd. Information System Department DX Promotion Yuto Sekimori Please explain your company's service and characteristics. Our company is a core company of Mi[...]