ChatPlus provides a chat service that connects companies and individuals immediately on their website to "increase sales & making customers happy" called ChatPlus. Since the company handles the personal information of many customers and employees in operating the business, the company will implement company-wide efforts of "personal information protection" and implement responsible response as a company.
Personal information protection policy
１．When the company need to collect, use and provide personal information, the company will comply with the personal information protection management system that complies with "Japanese Industrial Standards JIS Q 15001: 2006 Personal Information Protection Management System Requirements" and the company will follow it under good and strict management.
２．In addition, the company will comply with laws and regulations regarding the handling of personal information, national guidelines and other norms.
３．The collected personal information will be used only to the extent that the consent of the information subject is obtained.
４．The collected personal information will be used only within the scope of the purpose for which the customer understand it. In addition, we will take appropriate measures to prevent unintended use and implement them.
５．The collected personal information will be prevented and corrected from unauthorized access, loss, destruction, falsification and leakage, and stored safely under strict control.
６．The company will continuously improve the personal information protection management system.
７．The company have set up a "Customer Service Counter" to respond appropriately to complaints and inquiries regarding personal information. Regarding the personal information the company holds, requests like disclosure, correction, deletion, addition, erasure, suspension of use, and refusal to provide to third parties from the person themselves will be accepted, and will take reasonable measures.
Established on February 1, 2017
ChatPlus Co., Ltd
CEO Yoshihito Nishida
Inquiries regarding personal information protection
ChatPlus Co., Ltd
Personal information protection manager Mayuko Oe
1.Handling of personal information
2.Purpose of the use of personal information
The company will use personal information only to the extent necessary for the following business execution.
(1)Regarding service users
・Personal authentication of service users and provision of this service.
・Delivery and sending of inquiries, contacts, e-mail newsletters, DMs, various notifications, etc. associated with the use of this service.
・Provision of personal information to companies using this service based on the consent and application of the service user.
・Distribution and display of advertisements, contents, etc. based on each history (attribute information, terminal information, location information, action history) of service users and provision of this service.
・Providing service users with easier-to-use and more valuable information.
・Implementation of campaigns, questionnaires, monitors, interviews, etc.
・Confirmation / answer of opinions and inquiries regarding this service.
・In addition, appropriate and smooth performance of transactions and contracts with customers.
(2)Regarding our employees and applicants for recruitment / recruitment activities
・Business communication to employees, etc.
・Payment of remuneration (wage, bonus, various allowances, etc.) to employees, performance of personnel and labor management, provision of welfare benefits.
・Employee health management
・Contacting and providing information to applicants, and other necessary matters for recruitment and recruitment activities.
3.Provision of personal information to third parties
As a general rule, the company will not provide personal information to third parties without the consent of the service user. The company will provide the information only with the consent of the service user after specifying the destination and the content of the information to be provided. However, in the following cases, personal information may be provided without the consent of the service user to the extent that it does not violate relevant laws and regulations.
・When the service user determines that it will be disadvantageous to a third party.
・When it is particularly necessary to improve public health or promote the sound development of children, and it is difficult to obtain the consent of the service user.
・When it is necessary to protect the life, body or property of a person and it is difficult to obtain the consent of the service user.
・When it is necessary for a national institution or a local public body or a person entrusted with it to cooperate in carrying out the affairs stipulated by laws and regulations, and when there is a risk of obtaining the consent of the service user will hider the performance of the affairs.
・When a court, public prosecutor's office, police or an organization with similar authority requests disclosure of personal information.
・In addition, when the company reasonably determines that it is necessary to provide the service to the service user.
4.Disclaimer regarding provision to a third party
In the following cases, the company will not take any responsibility for the acquisition of personal information by a third party.
・When personal information is provided to the providing company, etc. at the will of the service user.
・When the person is unexpectedly identified by the registered contents other than the information that can identify the individual
・When information like (name, e-mail address, etc.) that can identify an individual other than the person using the service is obtained.
5.Outsourcing of personal information processing
The company may outsource part of the business in order to provide better services to the customers in terms of business operations. In addition, the company is responsible for the handling of personal information at the contractor.
6.Disclosure, correction, etc. of personal information
If wished to inquire about or correct the personal information of the service user, the company will contact the user or your legal representative and will respond within an appropriate and legal range by the method specified by the company.
7.When acquiring by a method that the service user cannot easily confirm
(1)Regarding cookies, etc. among attribute information, terminal information, location information, action history, etc. (hereinafter called "action history").
(2)About access log etc. in the following cases in action history etc.
When a service user logs in and uses this service, the company may identify the individual and then use the behavior history, etc. from before the login to distribute and display advertisements, contents, etc. and provide this service.
9.complaints and consultation counter for personal information subject to disclosure
The company will respond appropriately and promptly to complaints, consultations and other inquiries regarding personal information.
ChatPlus Co., Ltd. Customer consultation counter
Reception time：9:00 AM - 6:00 PM
TEL：050-8882-5558 / e-mail：firstname.lastname@example.org
Purpose of use of all personal information subject to disclosure
1. Personal information about business partner
Answer to your inquiries
Provision of application service
Contact, cooperation, negotiations, and contract fulfillment necessary for business
Proposals and provision of products and services
Information on products, services, seminars, and entertainment
Business partner information management, accounting processing, etc.
Survey / analysis for product / service development
(Aggregation of questionnaires, request for questionnaires)
Providing attributes related to site access
Contact incidental to the above
2.Personal information about customers registered for the service
Provision of application service
Answer to your inquiry
Shipment of application gifts
Information on this service and products
Request for our questionnaire
Contact with the transaction
Providing attributes relate to site access
Contact incidental to the above
3. Personal information about applicants for employment
Contact, information provision and recruitment selection
Recruitment business management
4. Personal information regarding applicants for employment
Human resources, work and business management
Management of salaries and bonuses
※Except for cases that fall under Article 18, Paragraph 4, Item 1 to 3 or the Personal Information Protection Law.
【Name of authorized personal information protection organization and destination for complaint resolution】
Name of authorized personal information protection organization
Japan Institute for Promotion of Digital Economy and Community (JIPDEC)
Destination for complaint resolution
Personal information protection complaint counseling room
1-9-9 roppongi first building, Roppongi, Minato-ku, Tokyo, 106-0032, Japan