Privacy Policy

Chat Plus Privacy Policy

Chat Plus offers ChatPlus, a chat service that allows businesses and individuals to connect immediately on the website, and that "sales increase & customers delight". Since we handle the personal information of many customers and employees during business operations, we are committed to "protecting personal information" throughout the company and realize a responsible response as a company.

Privacy policy
1.When it is necessary to collect, use and provide personal information, our company will comply with our company 's Personal Information Protection Management System, which is based on the "JIS Q 15001: 2006 Personal Information Protection Management System Requirements", and will conduct such collection, use and provision under strict management.
2.We will also comply with laws and regulations, guidelines set by the government, and other standards concerning the handling of personal information.
3.Collected personal information will only be used to the extent agreed to by the information subject.
4.The collected personal information will be used only within the scope of the purpose for which it is understood. In addition, appropriate measures will be taken and implemented to prevent unintended use.
5.Collected personal information is stored securely under strict control, preventing unauthorized access, loss, destruction, falsification and leakage of personal information.
6.We will continuously improve our personal information protection management system.
7."Customer Consultation Desk" will be established to respond appropriately to complaints and inquiries concerning personal information.We will respond rationally to requests from individuals to disclose, correct, delete, add, delete, stop using, or refuse to provide to third parties their personal information.

Established on February 1, 2017
Chat Plus Co., Ltd.

Yoshihito Nishida, President and Representative Director

Inquiries about personal information protection
Chat Plus Co., Ltd.
Personal Information Protection Manager Mayuko Ōe

1. Handling of Personal Information
Chat Plus Co., Ltd.(Hereinafter referred to as “the Company”) presents this privacy policy, respects the privacy of companies and organizations(Hereafter referred to as “Service User”) that use the services(Hereafter referred to as  “the Service”) provided in accordance with it, pays close attention to the management of personal information of service users, shall be handled this.

2. Purpose of using personal information
The Company will use personal information only to the extent necessary for the following business operations.
(1) Regarding service users
 ・Personal authentication of service users and provision of this service
 ・Distribution and sending of inquiry e-mails, communications, e-mail magazines, DMs, various notifications, etc. associated with the use of this service
 ・Provision of personal information to companies using this service based on the consent and application of service users
 ・Distribution and display of advertisements and contents based on each service user's history (attribute information, terminal information, location information, action history), provision of this service
 ・Providing service users with more user-friendly and more valuable information
 ・Implementation of campaigns, questionnaires, monitors, interviews, etc.
 ・Opinions about this service, confirmation / response of inquiries
 ・In addition, appropriate and smooth implementation of transactions and contracts with customers

(2)Regarding our employees and applicants for recruitment and recruitment activities
 ・Business communication to employees
 ・Payment of employee compensation (wages, bonuses, various benefits, etc.), performance of personnel and labor management, provision of benefits
 ・Employee health management
 ・Communication and provision of information to applicants for recruitment activities and other matters necessary for recruitment and recruitment activities

3. Provision of personal information to third parties
In principle, the Company will not provide personal information to a third party without the consent of the service user. Provided only after obtaining the consent of the service user after identifying the provider and information provided. However, in the following cases, personal information may be provided without the consent of the service user as long as it does not violate the relevant laws and regulations.

 ・When we determine that the service user has a disadvantage to a third party
 ・When it is particularly necessary to improve public health or promote the sound development of children and it is difficult to obtain the consent of the service user
 ・When it is necessary for the protection of human life, body or property and it is difficult to obtain the consent of the service user
 ・When it is necessary for a national institution or local public entity or a person entrusted by it to cooperate in carrying out the affairs stipulated by laws and regulations , and when obtaining the consent of the service user may interfere with the performance of the office work
 ・When disclosure of personal information is requested by a court, prosecutor's office, police, or an organization with authority equivalent to these
 ・In addition, when the Company reasonably determines that it is necessary to provide services to the service user

4. Disclaimer regarding third party provision
In the following cases, we are not responsible for the acquisition of personal information by a third party.
 ・Cases where personal information is provided to the provider company, etc. at the will of the service user
 ・In cases where the person has been identified unexpectedly due to the contents of the registration other than information that can identify the person
 ・When a person other than the Service User obtains personally identifiable information (Name, mail address, etc.)

5. Outsourcing of personal information processing
We may outsource part of our business to provide better services to our customers in business operations. Our company is responsible for the handling of personal information at the subcontractor.

6. Disclosure and correction of personal information
If you wish to make inquiries or corrections regarding the personal information of the service user, we will contact you or your legal representative, and we will respond within the appropriate and legal scope by the method established by the Company.

7. When acquiring by a method that service users cannot easily confirm
(1)Cookies etc. among attribute information, terminal information, location information, action history, etc. (hereinafter referred to as “action history, etc.”)
We use cookies to protect the privacy of service users, improve convenience and deliver advertisements. In addition, we may use cookies, JavaScript, and other technologies to obtain such information as attribute information(Only those that cannot be identified by combining them) that cannot be personally identified, such as age, gender, occupation, and residential area, terminal information, the activity history(Accessed URL, content, reference order, etc.) of the service user in the site, and location information based on the consent or application of the service user when using a smartphone, etc. However, cookies, action history, etc. do not include any personal information.
(2)About the access log etc. in the following cases among action history, etc.
When a service user logs in and uses the Service, our company may deliver or display advertisements, contents, etc., and provide the Service after identifying the individual by using action history, etc. from before the login.

8. Change Privacy Policy
Our company can change the privacy policy at any time except when there are laws and regulations.

9. Complaints and Consultation Desk for Personal Information Subject to Disclosure
We will respond appropriately and promptly to complaints, consultations and other inquiries regarding personal information.

Chat Plus Co., Ltd. Customer service desk
Reception time:9 am-6 pm
TEL:050-3754-8718 /

Purpose of use of all personal information subject to disclosure
1. Personal information about suppliers

Answers to inquiries
Provision of application service
sending mail
Contact, cooperation, negotiations, business negotiations, contract fulfillment necessary for business
Proposal and provision of products and services
Information on products, services, seminars and entertainment
Supplier information management, accounting processing, etc.
Survey and analysis for product and service development
(Summary of questionnaire, request for questionnaire)
Provide attributes related to site access
Contact incidental to the above

2. Personal information about customers registered in the service

Provision of application service
Summarization of the questionnaire
Answers to inquiries
Shipping of application gifts
Information on our services and products
Request for our questionnaire
Contact with dealings
Provide attributes related to site access
Contact incidental to the above

3. Personal information about applicants for employment

Contact, information provision and recruitment selection
Recruitment management

4. Personal information about employees

Management of personnel, work and duties
Management of salaries and bonuses

※Excluding cases that fall under Article 18, Paragraph 4, Item 1 through Item 3 of the Personal Information Protection Law.

【Name of the authorized personal information protection organization and where to file a complaint resolution】
Name of the authorized personal information protection organization
where to file a complaint resolution
 Personal Information Protection Complaint Counseling Office
 〒106-0032 In Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo
Phone Number

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