Use chatbots outside business hours

Here it explains how to show the Chatbot without displaying the offline form.
The rough flow is as follows.

  1. Set priority processing
  2. Hide text area when offline
  3. Create initial message template for when offline
  4. Create a chatbot for when offline

1.Set priority processing

(1)Click the setting button on the upper right of the management page.


(2)Click [Chat]>[Function]>[Chat bot] on the left side of the screen.


(3)In the section “Priority processing”, check in the box [Do not show the offline form and prioritize Chatbot when offline]


(4)Click [Update]

Now you can display the chatbot even when you are offline.
Next, proceed to hide text area.

2. Hide text area when offline

Showing the text area when offline may cause the users to send messages without having a contact personnel at that moment.
This would lead to a user dissatisfaction.
By hiding the text area when offline, this problem will not happen.

(1)Click the setting button on the upper right of the management page.


(2)Click [Chat]>[Design]>[Menu] on the left side of the screen.


(3)Click [On chat]


(4)Click [Detail]


(5)Check boxes [Do not show the text area] and [Do not show only when offline]


(6)Click [Update]

3. Create initial message template when offline

Among the initial message that is being used when online, there might be an option like [Chat with a staff] which cannot be operated when offline.
In that case, you can create two types of initial messages for both when online and offline.

(1)Click the setting button on the upper right of the management page.


(2)Click [Chat]>[Function]>[Initial message] on the left side of the screen.


(3)Click [Offline]


(4)Remove the check from the box [Send the same thing as usual]


(5)Write the initial message for when it is offline in the black box below.


(6)Click [Add choices] and write down choices.


(7)Click [Update]

4.Create a chatbot for when offline

Among the Chatbot that is being used when online, there might be an option like [Chat with a staff] which cannot be operated when offline.
In that case, you can create two types of Chatbots for both when online and offline.

Using Chat bot setting

You can choose to be online/offline on the button on the upper right of the screen.

(1)Click the setting button on the upper right of the management page.


(2)Click [Chat]>[Function]>[Chat bot] on the left side of the screen.


(3)Click [Edit] for the Chatbot which you want to change the display rule


(4)Click [Add rules]


(5)In the section “Display rule”, Click [Site status] from the pull down.


(6)From the pull down below, click either [Online] or [Offline]


(7)Click [Update]

Using Chat bot+

You can set it from [Online/Offline] area

(1)Click the setting button on the upper right of the management page.


(2)Click [Chat]>[Function]>[Chat bot+] on the left side of the screen.


(3)Click [Edit] on the parts that you want to change the status.


(4)Click [Add rules]


(5)In the section “Rule”, [Online/Offline] pull down, choose either online or offline.


(6)Click [Update]

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