Ticket management screen

You can manage tickets.

For more information about ticket, please refer to What is a ticket?.

Ticket detailed screen

You can check the detailed information by clicking the ticket from the list.

Ticket setting

(1) Open Chat Plus setting screen and click on [Ticket]>[Ticket setting] on the left side of the screen.

(2) Change the color or subject if you need to.

(3) Click on [Update] at the bottom of the screen.

Create Ticket

You can create ticket to customers who made an inquiry. If you issue a ticket, you can manage support content like the email thread.

(1) Click on [Ticket] on the management screen.

(2) Click on [Add ticket] on the bottom left of the screen.

(3) Enter necessary content and click on [Create].


  • このエントリーをはてなブックマークに追加