Ticket

Ticket management screen

You can manage tickets.

For more information about ticket, please refer to What is a ticket?.


 

Ticket detailed screen

You can check the detailed information by clicking the ticket from the list.

 

Ticket setting

(1)Open ChatPlus setting screen and click [Ticket]>[Ticket setting] on the left side of the screen.


(2)Change color or subject if you need to.


(3)Click [Update] at the bottom of the screen.
 

Create Ticket

You can create ticket to customers who made an inquiry. If you issue ticket, you can manage support content like the email thread.
 
(1)Click [Ticket] on the management screen.


(2)Click [Add ticket] on the bottom left of the screen.


(3)Enter necessary content and click [Create].

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