Chatbot Analysis is a function for the use of bettering and making satisfied the chatbot by analyzing users using the chatbot.
This function can only be done above Business Plan.
Ways to look at Chatbot Analysis
(1) Click on [Report] at the top of the screen.
(2) Click on [Chatbot].
(3) The screen below will be shown.
Chatbot activation number：Total number of the chatbot displayed to users. Number of clicks：Total number of chatbots clicked by users. Withdrawal Rate：Number of chatbots displayedーNumber of chatbots clicked.
ID：Personal Chatbot ID Classification of chatbots：Empty means the chatbot, [+] means Chatbot+, and [First] means the first chatbot showed after activation. Part's name：Part's name when creating the chatbot or Chatbot+. Number of chatbot activation：Number of the specific chatbot activated. Number of clicks：Number of the specific chatbot clicked. Number besides sentences：Number of each choices clicked. Withdrawal Rate：The rate of users withdrawing without replying after the activation of the chatbot. Achievement Rate：The rate that the bot became converted to messages.
Those data can be downloaded as CSV files by clicking [CSV download].