Change the icon

We will explain here how to change the icon in two ways.

1.Eye-catcher
2.Face icon of the agent

Change eye-catcher

The eye-catcher is an icon which is displayed when the chat is on stand-by. We will explain here how to set it.

(1) Click the setting button on the upper right of the management page.


(2) Click on [Chat]>[Design]>[Menu] on the left side of the screen.


(3) Click [Stand-by] tab.


(4) Check the box [Use the eye-catcher] and click [Edit].
*You can set for each PC and smartphone.


(5) Choose the eye-catcher you want to use and click [Update].
*If you click [Browse], you can choose your own.


(6) Click [Update].

Change the face icon of the agent

(1) Click agent name at the top right of the screen, and click [Profile settings] from the menu bar.


(2) Click [Register an icon].


(3) Click [+Add a file].


(4) Click [Choose a file] or drop an icon to the box.


(5) Confirm that the icon is added and click [Update].

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