Here, it explains how to change icon in two ways.

Setting to change Eye・Catcher

Eye・Catcher is an icon which is displayed when the chat is on stand-by. Here, it explains how to set it.

(1)Click the setting button on the upper right of the management page.

(2)Click [Chat]>[Design]>[Menu] on the left side of the screen.

(3)Click [Stand-by] tab

(4)Check in the box "Use Eye・Catcher" and click [Change].
※You can set for each PC and Smartphone.

(5)Choose the Eye・Catcher you want to use and click [Register].
※If you click [Browse], you can choose your image to be the icon.

(6)Click [Update]

Setting to change face icon of operator

(1)Click operator's name at the top right of the screen, and click [Profile Setting] from the menu bar.

(2)Click [Register icon]

(3)Click [+Add files]

(4)Click [Browse] or drop an icon to the box.

(5)Confirm that icon is updated, click [Update]