We will explain here how to change the icon in two ways.
２．Face icon of the agent
The eye-catcher is an icon which is displayed when the chat is on stand-by. We will explain here how to set it.
(1) Click the setting button on the upper right of the management page.
(2) Click on [Chat]>[Design]>[Menu] on the left side of the screen.
(3) Click [Stand-by] tab.
(4) Check the box [Use the eye-catcher] and click [Edit].
*You can set for each PC and smartphone.
(5) Choose the eye-catcher you want to use and click [Update].
*If you click [Browse], you can choose your own.
(6) Click [Update].
Change the face icon of the agent
(1) Click agent name at the top right of the screen, and click [Profile settings] from the menu bar.
(2) Click [Register an icon].
(3) Click [+Add a file].
(4) Click [Choose a file] or drop an icon to the box.
(5) Confirm that the icon is added and click [Update].