Security settings

Security settings allow you to enhance password security when an agent logs in.

*This function is available from Premium plan.

(1) Click [Security] on the upper right of the setting screen.

(2) Click boxes to set the security.

As set above, the password must contain at least one capital letter, one lower case, one number and one symbol and at least 12 characters. When one month has passed, the password must be changed and be different from the previous one.

The password must contain at least one capital letter, one lower case, one number and one symbol

When registering/updating a password, it needs to include at least one capital letter, one lower case, one number and one symbol. If not, an error will occur.

The password must contain at least 12 characters

The password must contain at least 12 characters. If not, an error will occur.

Ask for changing the password one month after setting it

A month after registering/updating a password, the password must be changed (after logging in, a modal window will appear).

Prevent saving the same password

The password registered in the past can no longer be usable. If you try to register the same password, an error will occur.

Prevent the connection for a while if the connection failed 3 times in a row

When logging in, if the connection fails three times, you will not be able to login for a certain amount of time. (Can be canceled by the administrator (from the agent management screen)).

Synchronize the chat reception status with the login / logout

The chat will automatically turn [ON] when logged in,
the chat will automatically turn [OFF] when logged out.
The agent can switch the chat status (ON/OFF) when logged in.

Register agent operation log

If checked, you can view the operation log from the report.

(3) Click [Update].

In ChatPlus, you can set the password strength depending on your situation.