By using Chat bot+, you can create a text form.
In here, it explains how to display a text form to enter names and email addresses when a user clicked [I want to request documents].
How to add a text form
(1)Click the setting button on the upper right of the management page.
(2)Click [Chat]>[Function]>[Chat bot+] on the left side of the screen.
(3)Click [Add parts]
(4)In the section “Basic information”, write in boxes “Part’s name” and “Details”
(5)In the section “Rule”, click [Add rules]
(6)Click [User’s remark] from the first pull down, write in the box below what you want to match with, (in this case “I want to request documents”), and select [Match] from the pull down below.
(7)In the section “Action”, select [Message] from the pull down.
(8)In the box below, write down a message. (In this case “Thank you. Please enter your information below”)
(9)Click [Add actions]
(10)Select [Text form] form the pull down
(11)Click [Ticket] from the action pull down.
(12)In the subject text area, write down “Documents requested”.
※This will be the title of the ticket.
(13)Enter [PerhapsName], [Name], [John Smith] in the text area for each “Name”, “Label”, and “Candidate”.
(14)Click [Add form contents]
(15)Click [Text form]
(16)Enter [PerhapsEmail], [Email address], [email@example.com] in the text area for each “Name”, “Label”, and “Candidate”.
(17)From the pull down “Action after sent”, click [User message] and write down “Sent” in the box below.
Other usages are described in here