Text Form (Basic)

By using Chatbot+, you can create a text form. In here, it explains how to display a text form to enter names and email addresses when a user clicked  on [I want to request documents].

※Chatbot+ can only be done with Business Light Plan or above. It cannot be used with minimum plan.

How to add a text form

(1) Click on the setting button on the upper right of the management page.

(2) Click on [Chat]>[Function]>[Chatbot+] on the left side of the screen.

(3) Click on [Add parts].

(4) In the section [Basic information], write in boxes [Part’s name] and [Details].

(5) In the section [Rule], click on [Add rules].

(6) Click on [User’s remark] from the first pull down, write in the box below what you want to match with, (in this case [I want to request documents]), and select [Match] from the pull down below.

(7) In the section [Action], select [Message] from the pull down.

(8) In the box below, write down a message. (In this case [Thank you. Please enter your information below]).

(9) Click on [Add actions].

(10) Select [Text form] form the pull down.

(11) Click on [Ticket] from the action pull down.

(12) In the subject text area, write down [Documents requested]. ※This will be the title of the ticket.

(13) Enter [PerhapsName], [Name], [John Smith] in the text area for each [Name], [Label], and [Candidate].

(14) Click on [Add form contents].

(15) Click on [Text form].

(16) Enter [PerhapsEmail], [Email address], [sample@chatplus.jp] in the text area for each [Name], [Label], and [Candidate].

(17) From the pull down [Action after sent], click on [User message] and write down [Sent] in the box below.

(18) Click on [Update].

※With the setting above, the chatbot will look like this. Other usages are described in here


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