Text Form (Basic)


By using Chatbot+, you can create a text form. In here, it explains how to display a text form to enter names and email addresses when a user clicked  on [I want to request documents].

※Chatbot+ can only be done with Business Light Plan or above. It cannot be used with minimum plan.

How to add a text form

(1) Click on the setting button on the upper right of the management page.


(2) Click on [Chat]>[Function]>[Chatbot+] on the left side of the screen.


(3) Click on [Add parts].


(4) In the section [Basic information], write in boxes [Part’s name] and [Details].


(5) In the section [Rule], click on [Add rules].


(6) Click on [User’s remark] from the first pull down, write in the box below what you want to match with, (in this case [I want to request documents]), and select [Match] from the pull down below.


(7) In the section [Action], select [Message] from the pull down.


(8) In the box below, write down a message. (In this case [Thank you. Please enter your information below]).


(9) Click on [Add actions].


(10) Select [Text form] form the pull down.


(11) Click on [Ticket] from the action pull down.


(12) In the subject text area, write down [Documents requested]. ※This will be the title of the ticket.


(13) Enter [PerhapsName], [Name], [John Smith] in the text area for each [Name], [Label], and [Candidate].


(14) Click on [Add form contents].


(15) Click on [Text form].


(16) Enter [PerhapsEmail], [Email address], [sample@chatplus.jp] in the text area for each [Name], [Label], and [Candidate].


(17) From the pull down [Action after sent], click on [User message] and write down [Sent] in the box below.


(18) Click on [Update].

※With the setting above, the chatbot will look like this. Other usages are described in here

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