チャットボット
ChatPlus is in constant contact with site operators who operate important clients in Japan and overseas, and possess the latest marketing technology and know-how. They are included in the Premium plan.
Premium plan effects
Premium plan can respond to many requests such as
・Manage inquiry emails as ticket and increase customer satisfaction
・Increase sales and number of inquiries
・Save all the inquiry history
・Know where the visitor comes from
・Expand marketing in addition of newsletters sending
・Acquire names and email address of customers who did not make inquiries or bought anything, but had a little interest
・Acquire information of people who just visited the homepage
By just installing the chat window, you can increase the number of inquiries by around 30%.
You can own the chat window for just 242$/month, that is a great cost performance. If your company is using newsletters, SFA, or shopping cart, you can link with those systems and acquire information of visitors on the homepage.
Changes that the Premium plan would bring
For companies that have member information such as an EC sites or member sites, or B2B companies, we may send an email to those who exchanged member information and share business cards.
At that time, if you link to ChatPlus on pages such as email newsletters, New Year's cards, and file downloads, you can tie up customer's device information.
For example, the followings are very likely to have an interested in your service.
・Visiting homepage after a period of time
・Migrating over 3 pages
・Staying in the page over one minute
With the Premium plan, you can know thoroughly when people visited your site.
You can also see if your competitors, rivalries or claimers accessed such a page and how they are migrating.
Also, the Premium plan is the highest plan we have to utilize [Knowledge Base]. If you register [Frequently asked questions] to [Knowledge Base], operators can search for frequently asked questions and it would support the operators for the effectiveness of chat and you can standardize replies. If you are a contact center who is replying with multiple operators, or if you already have call center system or FAQ system, it is recommendable to have this plan if you already own FAQ data base.
In addition, the Premium plan is the highest plan that can use the [Knowledge Base]. If you register [Frequently asked questions] in the [Knowledge Base], agents will be able to search for the answer and respond to chats efficiently and standardize their responses. It is recommended for companies that have a contact center with multiple agents, call center systems and FAQ systems that already operate and have a FAQ database.
Who is recommended to have the Premium Plan?
Premium Plan is suitable for:
・companies with products that make inquiries from the homepage more than 8,000$ per month
・companies operating web service as BtoB inbound
・companies who are paying over 1,600$ per month for customer support
・web services supported by multiple people and having over 10 cases of inquiries
・companies wanting to integrate cutting-edge marketing know-how to their homepages
Use this great marketing tool for your business.