Online represent the status when receiving Chat,
Offline represents the status when stopping to receive Chat.
For more information about chat reception hours, please refer to Setting of chat reception hours (business hours).
Change setting when online temporarily.
When you want to stop receiving chat during chat reception hours,
click Chat off in the chat screen and that would make you offline, and when you want to restart chatting, click Chat on.
Change setting of each operator
(1)Click the setting button on the upper right of the management page.
(2)Click [Manage operator] on the left side of the screen.
(3)The screen [Manage operator] will be shown, so click the status bar beside the operator's name who you want to make it offline.
※Clicking the bar would switch online/offline.