If you set category in advance, you can distribute and browse chat and ticket.

(1)Click the setting button on the upper right of the management page.

(2)Click [Category setting] on the left side of the screen.

(3)Enter usage, frequently asked questions in th ebox and click [+Add category].
※Check in the box "Require to fill category setting", it will display the confirmation message to set category when ending a chat.

(4)Confirm the added category in (3) is displayed.
※Click [Edit] when editing the category name and click [Delete] when deleting category.

This is a screen which displays distributed chat.