If you set category in advance, you can classify and browse chats and tickets.
(1) Click the setting button on the upper right of the management page.
(2) Click [Category] on the left side of the screen.
(3) Enter a category name in the empty field and click [+Add a category].
*Check the box [Require to set the category], a confirmation message to set the category will display when ending a chat.
(4) Confirm the added category in (3) is displayed.
*Click [Edit] to change the category name and click [Delete] to delete the category.