API output

When an event occurs, such as when starting a chat or when registering a lead, information can be send to the specified URL (= target URL) in real time  with HTTP POST method and linked with an external application..

(1) Click the setting button on the upper right of the management page.

(2) Click [External app]>[API output] on the left side of the screen.

(3) Click [+Add an API output].

(4) You can choose from the pull-down data to send to the target URL when an event occurs. 

(5) Enter the URL of the data destination in the target URL and click [Save].
*What kind of information will be sent will be displayed in the lower frame.

When the chat has closed

When the agent of the chat has changed

While waiting 

When receiving a chat

When a ticket is created

When a lead is registered

(6) Confirm that the event and the target URL registered in (5) have been added.
*Click on [Edit] if you want to change it, or click on [Delete] if you want to delete it. 


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