I want to know the customer satisfaction rate

In Chat Plus, you can send an email to customer after chatting, and you can get a feedback from them about the chat.

(1) Click on the setting button on the upper right of the management page.

(2) Click on [General setting]>[Email setting] on the left side of the screen.

(3) Check in the box [Send a feedback email 24 hours after the ticket is solved].

(4) Click on [Update].

In order to use feedback email, you need to register support email.
For more information about the setting, please refer to [Basic settings - Easy introduction guide- ].


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