With ChatPlus, you can send an email to customers after the chat, and you can get a feedback from them about the chat.
(1) Click the setting button on the upper right of the management page.
(2) Click [Ticket]>[Ticket settings] on the left side of the screen.
(3) Check the box [Send a review request email at 10:00 a.m. (JST) after the ticket resolution.] in [Feedback email] part.
(4) Click [Update].
For more information about the setting, please refer to [Basic settings - Easy introduction guide- ].