In Chat Plus, you can send an email to customer after chatting, and you can get a feedback from them about the chat.
(1) Click on the setting button on the upper right of the management page.
(2) Click on [General setting]>[Email setting] on the left side of the screen.
(3) Check in the box [Send a feedback email 24 hours after the ticket is solved].
(4) Click on [Update].
For more information about the setting, please refer to [Basic settings - Easy introduction guide- ].