Half the number of calls with three measures. How to not decrease customer satisfaction with Chatbot
LAVA international, Inc. Management Planning Department Business Promotion Group Manager / Marketing PR Group Manager Shinsuke Inukai Management Planning Department Business Promotion Group CS P[...]
Cut 30% of incoming calls, and created 500 cases of customer contact point a month. Increased CX without changing the number of staffs.
Kinko's Japan Co., Ltd. DX Strategy Department DX Marketing Team Digital Innovation Group Team Leader Daijirou Sekiguchi Please explain your company's service and characteristics. Kinko's servi[...]
Aiming to decrease work of CS section. Implement Chatbot in the Website and decreased call inquiries by 37%!
TOKYU SPORTS SYSTEM Operation Headquarter Administration Department 2 Marketing Natsuki Watanabe Please explain your company's service and characteristics. We offer environment which anyone ca[...]
Lalaport is activating total of 14 Chatbot for customers, staffs and tenants to increase customer satisfaction and efficiency
Mitsui Fudosan Retail Management Co., Ltd. Information System Department DX Promotion Yuto Sekimori Please explain your company's service and characteristics. Our company is a core company of Mi[...]