チャットボット
If the chat is not displayed, there are various possibilities for that. Follow the procedure below and confirm the cause.
-Settings of the eye-catcher
-There is no agent assigned to the site
-[do not display when offline] is set, and all agents are offline
-IP limitation
-Ad blocking browsers and extensions are used
-It is set to not display chat for a certain period of time
１．Check in different browses
Open up different browses and access to the page on which the chat is supposed to be displayed. If the chat is not displayed in a different browse, proceed to [2. Check on demo page]. If the chat is displayed in the different browse, proceed to the next step.
Check [Do not display for a specific visitor]
(1) Click [Visitor] at the top of the screen. 
(2) Click the visitor then click [Edit].
(3) Check if [Hide the chat] is unchecked.
(4) Click [Update].
If unchecked
There is a possibility you checked [Activate "Do not display the chat for a while"] and end the chat. You can display the chat by deleting cookies of the browse or use other browse for a while. The method to delete cookies in each browse, please refer to these pages below.
■Google Chorome
https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DDesktop&hl=ja
■Internet Explorer
https://support.microsoft.com/ja-jp/help/17442/windows-internet-explorer-delete-manage-cookies
■Firefox
https://support.mozilla.org/ja/kb/delete-cookies-remove-info-websites-stored
■Safari
https://support.apple.com/ja-jp/guide/safari/sfri11471/mac
The time while not displaying the chat can be changed from [Settings]>[Chat]>[Menu]>[End] tab.
２．Check on demo page
If the chat is not displayed in a different browse, display the demo page from the setting screen and check if the chat is displayed. You can check the demo page with the procedure below. (1) Click the setting button on the upper right of the management page.
(2) Click [Demo page] on the left side of the screen.
(3) Choose either [Corporate site] or [EC site].
*Only the design is different, everything else is the same.
(4) Check to see if the chat is displayed in on the demo page. If the chat is not displayed both in the different browse and on the demo page, please proceed to [3. Other causes].
If the chat is not displayed in the different browse but shown on the demo page, these causes below can be considered.
・ChatPlus tag is not included or pasted twice.
Check the settings of not displaying the chat in a specific URL
We will explains here how to set to not display the chat in a specific URL. (1) Click the setting button on the upper right of the management page.
(2) Click [General]>[IP address] on the left side of the screen.
(3) In the section [Hide a specific URL], check if the URL of the page for which you can see the chat is entered.
(4) If the URL is entered and you want to display the chat in that URL, delete it and click [Update].
ChatPlus tag is not included or pasted twice
Check the page's source you want to display chat, and check １．If the ChatPlus tag is included ２．If the ChatPlus tag is not pasted twice
・Display on the demo page
・Set to not display in a specific URL
・Check the tag
If you check all points above and the chat is still not displaying, please contact us by chat.
３．Other causes
If the chat is not displayed both in the different browse and Demo Page, these causes below are considered.
Settings of the eye-catcher
In the settings of the eye-catcher, when you check the box [Use the eye-catcher], you have to check the box [Always display] at the same time. (1) Click the setting button on the upper right of the management page.
(2) Click [Chat]>[Design]>[Menu] on the left side of the screen.
(3) Click [Stand-by] tab.
(4) Check the settings for each [PC] and [Smartphone]. If the box [Use the eye-catcher] is checked, check to see if the box [Always display] is checked too.
(5) If [Use the eye-catcher] and [Always display] are checked click [Update].
There is no agent for the site
If there is no agent on the site, the chat will not be displayed. (1) Click the setting button on the upper right of the management page.
(2) Click [Sites] on the left side of the screen.
(3) Check to see if an agent is set on the site.
How to set agent to the site
(1) Click the setting button on the upper right of the management page.
(2) Click [Sites] on the left side of the screen.
(3) Click [Edit] on the right of the agent you want to place on a site.
(4) Click the agent.
(5) Click [Update].
It is set to not display when offline and all the agents are offline
When it is set to not display when offline and all the agents are offline, the chat will not be displayed. If you want to activate the chatbot when offline, you need to set [Prioritize the chatbot when offline, not showing the offline form].
We will explain here how to set for each content.
Check the installation place where you want to not display the chat when offline
(1) Click the setting button on the upper right of the management page.
(2) Click [Chat]>[Design]>[Menu] on the left side of the screen.
(3) Click [Offline] tab.
(4) Check to see if the box [Do not display the chat in offline mode] is checked.
Check the installation place to prioritize the chatbot when offline, not showing the offline form
(1) Click the setting button on the upper right of the management page.
(2) Click [Chat]>[Functions]>[Chatbot] on the left side of the screen.
(3) In the section [Priority processing], check if [Do not display the offline form and give priority to the chatbot offline] is checked.
IP limitation
It is possible that the IP address to display the chat is limited. (1) Click the setting button on the upper right of the management page.
(2) Click [General]>[IP settings] on the left side of the screen.
(3) Check [Hide a visitor] content.
(4) If there is an error in the settings, change it and click [Update].
Usage of ads block browse and expansion function
When you are using ads block browse or ads block expansion functions, it is possible that chat is not displayed.
Set to not display the chat for a certain period of time
If you set to not display the chat for a certain period of time, the chat will not be displayed after ending a chat. (1) Click the setting button on the upper right of the management page.
(2) Click [Chat]>[Design]>[Menu] on the left side of the screen. 
(3) Click [End] tab. 
(4) Click [Display detailed settings]. 
(5) The chat might be not displayed because these boxes below are checked. *If the box [Valid by default] is checked, when the chat window is closed with [×], the chat window will not be displayed. (Default 1440 minutes) 