Knowledge base


By registering Q & A in the knowledge base, operators can refer to the registration list while chatting and send the registered character string to the chat screen as it is.

Register knowledge base

(1) Open the chat plus login screen and click "Chat"> "Features"> "Knowledge Base" on the left side of the screen.


(2) Click "+ Add" button.


(3) Enter the contents you want to reference during chatting in the "Q" , "A",  "Tag" column.

Edit knowledge base

Click on the blank portion of the character string registered in the "Q" "A" "Tag" column to edit it.

Export knowledge base

You can export and use the knowledge base.  It is convenient when you are managing multiple sites.

(1) Open Chat Plus settings screen and click "Chat"> "Features"> "Knowledge Base" on the left side of the screen.


(2) Click "Export" button.


(3) As you are asked "Do you want to open or save the XXXXX.csv file?" , click on the "Save" button to save it to the desired location.

Import knowledge base

You can copy and use the exported knowledge base as csv file. It is convenient when you manage multiple sites. 

(1) Open the csv file you exported the knowledge in base.


(2) As the knowledge base is listed, copy data you want to import.


(3) Open Chat Plus settings screen and click "Chat"> "Features"> "Knowledge Base" on the left side of the screen.


(4) Click "import" button.


(5) As a frame for importing the knowledge base is displayed, paste the data you copied in (2).

When importing all the template sentences in the csv file,
(1) Click "reference" button.
(2) Choose the csv file you exported.
(3) Click "Send" button.

(6) Click "Send" button and confirm that the knowledge base has been added to "Q" "A" "Tag" column.

How to use knowledge base

(1) Click "knowledge base" button while chatting.


(2) As the knowledge base list starts up in a separate window, click the balloon mark on the right side of the character string you want to paste in the chat field.


(3) Confirm that the character strings are pasted in the chat field, add sentences if necessary and click "Send" button.

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