Knowledge base

By registering Q&A in the knowledge base, agents can refer to the registered list during the chat and send the response in the chat screen as is.

This function is available from Premium Plan.

The visitor can also search in the knowledge base. For more information, please refer to [Enable visitors to search in the knowledge base].

Register the knowledge base

(1) Click the setting button on the upper right of the management page.

(2) Click [Chat]>[Functions]>[Knowledge base] on the left side of the screen.

(3) Click [+Add].

(4) Enter each contents you want to refer during the chat in each [Q] [A].

To edit the knowledge base, click the edit button at the right of each registered Q&A.

You can export the knowledge base. It is convenient if you are operating multiple sites.

(1) Open ChatPlus setting screen and click [Chat]>[Functions]>[Knowledge base] on the left side of the screen.

(2) Click [Export].

(3) Save the file you exported.

You can copy and use the knowledge base exported as CSV file. It is convenient if you are operating multiple sites.

(1) Open the CSV file exported.

(2) Copy the knowledge base you want to import from the list.

(3) Open ChatPlus setting screen and click [Chat]>[Function]>[Knowledge Base] on the left side of the screen.

(4) Click [Import].

(5) The empty box to paste the imported Knowledge Base, so paste it which you copied in (2).

Import all knowledge base in CSV file
(1) Click [Choose a file]
(2) Choose a CSV file
(3) Click [Submit]

(6) Click [Submit] and confirm the knowledge base has been added in the Q&A list.

(1) When chatting, click [Knowledge base].

(2) The list of knowledge base will open in a different tab. Click on the speech bubble on the right of the knowledge base.

(3) Confirm the knowledge base has been pasted in the chat and click [Send].