Chatbot


By setting up Chatbot (automatic response), you can respond to customer's questions smoothly.
By doing various customize, you can make your own unique chat.

Talk to site visitors automatically

You can set to talk to site visitors automatically with Chatbot.

Here, it explains how to set these content below.
・Send a message [Thank you for visiting. Do you have any questions?] 20 seconds after displaying a page.
・Give choices like [I want to know the business hour] and [Chat with operator].
・Automatically respond [Our business hour is Monday-Friday 9:00-18:00] when the visitor asked [I want to know the business hours].

(1)Enter https://app.chatplus.jp/login in address bar and open login screen of ChatPlus.


(2)After entering email address and password, click [Login].


(3)After logging in, click the setting button on the upper right of the management page.


(4)Click [Chat]>[Function]>[Chatbot] on the left side of the screen.


(5)Click [Automatic response setting]>[+Add automatic responses].


(6)[Register automatic response] screen will show in Chatbot, enter [Thank you for visiting. Do you have any questions?] in the box next to "Greeting when starting a chat".


(7)Check in the box "Add questions" and click [Add choices], make it two choices.


(8)Enter [I want to know the business hour] and [Chat with operator] in each 1.2 choices added in (7).


(9)In the section "Display rule", click [Elapsed time after displaying a page] from the pull down.


(10)[〇seconds after displaying a page] will be shown under the pull down clicked in (9), so enter [20] in the empty box.


(11)Click [Register], and
1.check if the registered rule is added under [Automatic response setting].
2.check if it is [ON] on the right of the set rule.


(12)Click [Automatic response setting]>[+Add automatic response]


(13)[Register automatic response] screen will be shown of Chatbot, enter "Our business hour is Monday-Friday 9:00-18:00" in the box on the right of "Greeting after starting a chat".


(14)In the section "Display rule", click [Match with user's remark] from the pull down.


(15)[Match with 〇] will be shown under the pull down clicked in (14), so enter "I want to know the business hours" in the empty box.


(16)Click [Register], and
1.check to see if the set rule is added under [Automatic response setting].
2.check if it is [ON] on the right of the set rule.

In the section "Display rule", choose [Site's status] and choose either [Online] or [Offline] to add rules, you can set greetings for each situation.
By adding multiple logic like these above, you can make your own Chatbot (automatic response).

List of display rule

This is a list of rules to display Chatbot.
These rules are not only for to use individually but also to combine.

Elapsed time after displaying a site

You can set to activate 〇seconds after the visitor visited the site.

Elapsed time after displaying a page

You can set to activate 〇seconds after the visitor visited the page.

First time visitor

You can set to display Chatbot to first time visitors to the site.

Revisitors

You can set to display Chatbot to revisitors to the site.

Designated region

You can designate specific region to set to display Chatbot.

Designated page

You can set to display Chatbot in a designated page.

Inflow from designated page

You can set to display Chatbot when a visitor came from a designated page.

Visitor's score

You can set to display Chatbot by designating visitor's score when editing user information by using API from external program.

For more information about external link, please take a look at help pages below.
Enter API
Issue API token
List of API

Link with code

You can set to display Chatbot by designating code when editing user information by using API from external program.

For more information about external link, please take a look at help pages below.
Enter API
Issue API token
List of API

Match with user's remark

You can set to display Chatbot when matched with user's remark.

Site's status

You can set to display Chatbot by designating site's status.

Customer's tag

You can set to display Chatbot by designating tag tied to user information.

Delete text area

You can delete text area for users to not enter messages, when you want to respond to all chat with Chatbot.

(1)Open login screen of ChatPlus and click [Chat]>[Design]>[Menu] on the left side of the screen.


(2)Click [On chat]


(3)Click [Display detailed setting].


(4)Check in the box "Do not display text area".
※Check in boxes "Do not display only when offline" and "Do not display when chatbotting" if necessary.


(5)Click [Update]

Prioritize Chatbot when offline

You can prioritize Chatbot when offline instead of showing offline form. If you set frequently asked questions, you can reply to customers even the operators are not present.

(1)Open login screen of ChatPlus and click [Chat]>[Function]>[Chatbot] on the left side of the screen.


(2)Check in the box "Prioritize Chatbot when offline instead of showing offline form".

Setting of the initial message and inquiry form

It is useful to set messages or inquiry form to send out automatically when the chat has been started from users.   (1)Click the setting button on the upper right of the management page.


(2)Click [Chat]>[Function]>[Initial message] on the left side of the screen.


(3)Enter message you want to display first in the box "Initial message".


(4)Click [+Add choices]


(5)Enter choices you want to display in boxes shown in (4). ※If you click [+Add choices], you can set multiple choices.


(6)Click [Update]

Choose how to display initial message when restarting chat

You can decide whether to resend the initial message you set when restarting a chat. After clicking [Restart], whether to click in the box "make a remark" or not, that wold change to display or hide the initial message.

When to display:Check in the box.
When not to display:Leave the check box.

Do not display form to enter information when starting a chat

By not showing the form to enter information when starting a chat, it would solve problem more smoothly.

Check in the box "Do not display when starting a chat" under "Option".
OptionForm to enter user information

You can set not to display the form to enter information when restarting a chat, same as the initial message.

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