Customize a form before starting a chat

With Chat Plus, you can customize a form before starting a chat.

Form setting before starting a chat

(1) Click on the setting button on the upper right of the management page.


(2) Click on [Chat]>[Design]>[Menu] on the left side of the screen.


(3) Click on [Online] tab.


(4) Check in boxes which you want to display.
※Check in the box "required", applicable contents will be required to fill.


(5) Click on [Update].

Detailed Setting

※It can only be done with Business Light Plan or above. It cannot be used with minimum plan.

Change error sentence when [title], [entering example], [not-entered・false entered]

(1) Click  on [Detailed Setting].


(2) You can change the error sentence when [title], [entering example], [not-entered・false entered] in boxes shown.


(3) Click on [Update].

Add free contents

(1) Click on [Detailed Setting].


(2) Click on [+Add free contents].


(3) Click and write in boxes.
:Enter title
:Choose question type from the pull down.
※Choose from "Text", "Text Area", "Radio Button", "Check Box", and "Select Box".
:Check and you can make the designated contents to be required.
:Add questions/Choices. If you punctuate with「,」, you can add choices.


(4) Enter text in the box [Text for starting a chat].


(5) Click on [Update].


(6) Confirm the preview screen is updated.

Reflected screen of entered information

Information entered in the form is reflected on the chat screen [User information].

Things put in [Free Contents] can be confirmed in [User detailed screen] after clicking the name.

Confirm in history page

You can confirm the information acquired in the form before starting a chat in history page.

(1) Click on [History].


(2) Click on the chat you want to see from the list.


(3) You can confirm the information entered in the form before starting a chat.

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