Change display content of when business hour and non-business hour

To change the content of the chatbot when business hours and non-business hours, these settings has to be done shown below.

■Setting of business hours
■Creating a chatbot for when business hours
■Creating a chatbot for when non-business hours

Setting of business hours

In Chat Plus, you can set the chat reception hours on each operator. When there is at least one [Online] operator, the site becomes [Online]. When all the operators are [Offline], the site becomes [Offline].   (1) Click on the setting button on the upper right of the management page.


(2) Click on [Manage Operator] on the left side of the screen.


(3) [Manage Operator] screen will be shown, so click [Edit] of the operator that you want to set the chat reception hours.


(4) [Edit operator] screen will be shown.


(5) Click on [Change chat reception hours].


(6) Drag and Drop the mark [●] to set the chat reception hours.

・If you want to set lunch break, click [+] to add time setting bar.
・If you want the date to be [Off-day], check in the box [Off-day.

(7) Click on [Update].

Creating chatbot for when business hours

(1) Click on the setting button on the upper right of the management page.


(2) Click on [Chat]>[Function]>[Chatbot] on the left side of the screen.


(3) In the section [Automatic response setting], click on [+Add automatic responses].


(4) Enter messages and choices when it is business hours.


(5) In the section [Display Rule], click on [Site status] from the pull down, and click on [Online] from the pull down below.


(6) Click on [Update].

Creating chatbot for when non-business hours

Setting for using chatbot when offline

To use chatbot when offline requires priority processing.   (1) Click on the setting button on the upper right of the management page.


(2) Click on [Chat]>[Function]>[Chatbot] on the left side of the screen.


(3) In the section [Priority Processing], check in the box [Prioritize the chatbot not offline form when offline].


(4) Click on [Update].  

Creating chatbot when offline

(1) Click on the setting button on the upper right of the management page.


(2) Click on [Chat]>[Function]>[Chatbot] on the left side of the screen.


(3) In the section [Automatic response setting], click on [+Add automatic response].


(4) Create messages and choices when it is non-business hours.


(5) In the section [Display Rule], click on [Site status] from the pull down and click on [Offline] from the pull down below.


(6) Click on [Update].

This concludes how to change the chatbot content when it is business hours and non-business hours.

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