You can start chat right away without displaying entry form of names and company name by changing the setting.
(1)Click the setting button on the upper right of the management page.
(2)Click [Chat]>[Design]>[Menu] on the left side of the screen.
(3)Click [Menu]>[Online] tab.
(4)Check in boxes "Do not display when starting a chat" and "Do not display when restarting a chat".