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Send email to customer when finishing the chat

Send email to customer when finishing the chat

2018/8/22

With ChatPlus, you can send email history to customers after the cha...

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Before installation

What is Chatbot?
13 Used Cases!
Comparison of Web reception tools
ChatPlus vs other support systems
Compatible terminal, OS, browse
Is chat security safe?
Is it always supported with SSL ?
Can you log into 1 operator's ID from multiple devices?
What are the different payment methods?
What Plan should I choose
Number of Accounts/Sites
If you sign up in the middle of the month, can I pay with daily rate?

How to install

Let's get started!
Induction method by GoogleTagManager
WordPress

Basic setting

Automatic Operation Manual
Manned Operation Manual
The Patterns of Operations
Setting of an initial message
Setting of the name entry form
Setting of the basic chatbot
Setting of Chatbot+
Chatbot rules [Export・Import・Duplicate・Delete]
Change the name displayed to users
Chat design
Color pattern of Chat Design and Importing Procedure
Setting of the reception hours, numbers of maximum chat you can deal with at once
Customize a form before starting a chat
Notification setting
Setting of the chatbot dedicated account
Use chatbots outside business hours
Designate holidays to be offline
Timer processing

Advanced setting

Setting of specific rules
Text Form (Basic)
Text Form (Advanced)
Security settings
SMTP Setting
Knowledge base
Manage Template
Setting of the Carousel
Image Map
Lock the Image Map at the bottom of the chat
Usage of Emojis in Chat and Chatbots
User Attribute Setting
Invoke User Attribute
Scoring Users
Setting of the Carousel
Use Google fonts within Chat window
Enter Data in Google Spreadsheet
Search data in Google Spreadsheet
Change the design by setting up CSS
Setting up animations to Eye・Catcher with original CSS

Setting method with purpose

Hide the text area
How to make the text area appear in the middle of the exchange
How to make [Back to the top] button
How to create the [Return] button
Sending a file
Use the same choice as a different thing
Designate background picture
Setting to enable users to search Q&A in Knowledge Base
Chatbot Analysis
Transfer administrative authority
Display history with operators
Do not display the chat when offline
Transfer chat
How to change email address and password
Test without installing on your own site
Do not show the chat on a specific page
Do not show the chat on Smartphones
Display Unread Badge to Users
Limit access and display
Hide "Ask us questions"
Change the icon
Conversion Settings
Display the chat window on the bottom left
How to check operation log
Display videos in Chatbot+
Change display content of when business hour and non-business hour
Display messages and stamps with time difference using specific rule
Setting to give elaborated authorization to each operator
Hide the chat temporarily
Change the height of the text area for operators
Exclude specified IP address history from the report
Routing users to appropriate operator using Chatbot
Create a button to minimize chat window
Acquire URL of the Chat specialized page
Various notations in chat
Send initial messages separately
Firing Google Analytics custom event by Chat bot+
Method to link with LINE official account
Setting to link Watson
Customize survey displayed when ending chat
Interlock chat/chatbot and Web ads
Include choices in Eye・Catcher
Display Solution Confirmation
Induct ChatPlus in CMS HubSpot
Induct ChatPlus in Movable Type
Induct ChatPlus to Wix
Induct ChatPlus in Jimdo
Induct ChatPlus to Google Sites
Induct ChatPlus to Peraichi
Induct ChatPlus to Cybozu office
Induct ChatPlus to Cybozu Garoon
Induct Chat Plus to Cybozu Kintone
Induct ChatPlus to BASE
Induct Chat Plus to MakeShop
Induct Chat Plus to Shopify
Induct ChatPlus to Color Me Shop

If something went wrong

Not getting notification
Chat is not displayed
Not getting emails from ChatPlus
Unable to import chatbot rules
Footer overlaps Eye・Catcher
Chat window opens arbitrarily
The chat becomes stand-by
Can't Use Fixed Phrase
Number of accomplishing goal is not counted
Cannot link with Salesforce
Email does not reach to manager by text form
Not displaying anything when restarting a chat
The link does not open in a different tab when using Safari

Frequently asked question

Operation method of the chat screen
Edit・Delete sent message
About User Status
Can I change the plan?
Use the chatbot and Chatbot+ for different purposes
Cases which connects to operators
How long is "For a while" in [ Do not display the chat for a while]?
Language in manage screen
Image size of each content

Other

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