System Update -November Update Summary-

This is ChatPlus' November update.  In November, we added a function to search by specifying the URL of the chat start page from the management screen "History", and added a function to turn off the display of the visitor's area name and company name. In addition, we have improved and updated multiple functions such as "quoting" tickets in some environment.  ChatPlus is leading the chat support industry as a "practical" and "resulting" tool, while enduring heavy loads and evolving daily to become an infrastructure for chat and chatbot services. Please take advantage of evolving ChatPlus. ・Improved offline form display in some environments. ・Improved Watson integration in some environments. ・Improved chat...続きを読む

January 2021 Information on Operation Consultation Meeting

2020 was a year in which lifestyles such as teleworking and refraining from going out changed due to COVID-19. I hope next year will be a bright year! Now, ChatPlus is a leading company that produces successful results every day in the field of user support and marketing using chat and chatbots. Anyone can easily use ChatPlus, but you can further improve the effect by changing the settings according to the service content, operation method, and purpose. At the operation counseling meeting, the person in charge of our company wil hear about problems and what needs to be achieved, and propose specific solutions for the following people. Target Those who...続きを読む

January 2021 ChatPlus Setting Workshop [Online Version] Notice

According to a survey by INTAGE Inc., the number one item that sold this year was "mask", and the number one item that did not sell was "lipstick". Before we knew it, the life of wearing a mask became commonplace. Now, ChatPlus provided by out company can build a state-of-the-art chatbot for 1,500 yen per month, and continues to produce successful experiences of more than 8,300 companies, ranging from listed companies, mid-sized companies to start-up ventures. We have the most know-how in the industry regarding the introduction and operation of chats and chatbots. ChatPlus is used by a wide range of customers and has a wealth of features and options....続きを読む

January 15th (Fri) Chatbot Latest Information Seminar [Online version] Notice

We will hold a chatbot latest information seminar [online version], which has been highly evaluated by many customers every month, on January 15, 2021 (Fri) at 15:30 Japan time. DX (Digital Transformation) has become an important theme for many companies during pandemic. In particular, chatbot communication system automation is a global use case. According to an Accenture survey, 57% of corporate CIOs / CTOs note that chatbots are a solution that works with minimal effort. The number of inquiries to the company has more than tripled, and we are building chatbots for new companies at a pace of more than 200 per month. As of December, there are more than...続きを読む

January 21 (Thu) AI Chatbot Seminar × IBM Watson [Online version]

With the spread of COVID-19, customer support, marketing, and back office operations are being automated by AI chatbot. According to Accenture, it predicts that incorporating AI into various business processes to improve efficiency will have the effect of more than doubling Japan's GDP in 2035 and creating new value of about $2.1 trillion. The number of chat support system "ChatPlus" provided by the company has more than tripled since April of 2020. In addition to routine tasks such as responding to inquiries, we are working to build communication that does not involve people by supporting various paperwork and workflow automation. ChatPlus is currently the most sophisticated chat system in the...続きを読む

12 Used cases of Chatbot! With detailed analysis of company's application example and its effect

Have you heard of the word Chatbot? It is a program which automatically respond to customers instead of manual operators. Recently, many companies have been installing Chatbot and have successfully decreasing cost and increasing contact point with customers. In this article, it would introduce the used cases of Chatbot inside the company and its effect after the installation. Also, it explains what is Chatbot in the first place and the merit of installing ChatPlus. In Chatbot, there are two types, one is the Chatbot which communicates with customers for outside company like Web service and applications, and the other one is the Chatbot which communicates with employees, clients, and stores...続きを読む

What is Web service? Variety of tools and its advantages and disadvantages. 8 recommended tools to use!

The Web service is to show discount coupons to users who visited the site, or a tool to support customers through chat. Other than those actions, you can also acquire needed information for marketing. In this article, it would explain what is a Web service tool and its characteristics of a tool and used cases. What is Web service in the first place, and introducing the variety of Web service tools to implement Web service corresponding to each user's needs. Also, the merit that you would get by installing Web service, and at the same time the demerit of it. We would list the variety of companies which offers web...続きを読む

Manual Chat Operation Seminar on 8/6(Thu) - Operation method to answer increased inquiries because of COVID-19 with 95% of customer satisfaction -

The COVID-19 impacted hugely on every company in the world. Spread of the trend of remote work, and stay home trend, people's lifestyle has been changing drastically. While these change has been made, the promotion of digital transformation is in need. Chat and Chatbot's use has been common instead of calls and emails, as a customer support or windows of sales, and as communication tool of BtoB and BtoC. ChatPlus is a leading company which generates success on daily basis using chat and chatbot in the area of user support / marketing area. We believe that [If we are the company that is offering chat support system, we have to...続きを読む

Notice of chatbot seminar 【Online version】on 7/21 (Tue)

With the impact of COVID-19, many companies are considering BCP decision looking at the future after COVID-19. The marketing method and support method has been changed drastically, and society needs a communication tool where you can be connected from anywhere with just only internet available. We have been offering chat bot seminar every month, and we will he holding that as an online version on 7/21 (Tue) 15:30 (Japanese time). We have been constructing Chatbot and offering to over 300 cases monthly to new companies, and the number of account as of June 2020 is over 7,000 companies. We have been cultivating experience with chat and chatbot, and we know...続きを読む

Manual chat operation seminar -The operation method to answer inquiries that had tripled because of COVID-19 with 95% rate of customer satisfaction-

With the impact of COVID-19, the communication method has been drastically changed. It became normal to work from home. In addition to calls and emails, there are companies who have been changed the customer support and sales window to chat because of this situation. We are the leading company in the industry of user support・marketing using chat and chatbot in the world. We believe that [If we are the company that is offering chat support system, we have to receive inquiries with chat too], so we have been installing our chat support system on our website since 2016 (when we founded the company), and we have been maintaining our customer...続きを読む