LINE penetration rate for 50s breaks 85%! The era of selling things by chat has arrived

Chat is placed on the WEB site in the US, European countries and China regardless of industry type of business. In addition to telephone and e-mail, chat is used as a means for companies and users to communicate, and it is said that things will no longer be sold if there is no chat on the WEB site. One of the advantages of chat is that it makes conversion easier. For example, don't you feel uneasy when you buy clothes and shoes on a mail-order site? Want to know the exact size Want to know the testure Want to know when to be arrived・・・etc Even if you read product descriptions...続きを読む

Six reasons why chat tool is effective for BtoB marketing

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When you hear chat support, you may image services such as EC site and manufacturer support of users Certainly, the channel called chat is very effective for BtoC's service. By using it, you can improve the response speed to inquiries, improve customer satisfaction with it, and reduce operator costs. Many companies are now working on chat support that only some foreign-affiliated manufacturers have been working on. However, about half of companies (about 250 companies) that introduced our ChatPlus are companies that provide BtoB services. It is not used as user support, but as a marketing tool to acquire deals. This article summarizes the six reasons why chat will be a...続きを読む

Five points to increase conversions by 30% using chat on EC site

Have you noticed that some EC site have chat inquiry window? From the bottom right of the screen, a pop-up will display an announcement such as "Please contact us by chat if you have any questions", and you can inquire by chat with clicking. Currently, many EC sites are advancing the introduction of chat. It is because you can expect the following effects if you introduce chat. ・Sales increase by 30% ・Support cost can be reduced by 70% ・Customer satisfaction increases to 90% This time, I will explain why this kind of effect can be obtained by installing chat at EC site. If you are an EC site operator, be...続きを読む

Chat bot free white paper released ~to Increase sales by 200% and reduce operating costs by 70%~

Chat Plus is one of Japan's leading chat support systems providers. We received a lot of opinions from customers and partners, and we are continuously improving day by day. And now we have become one of Japan's leading chat bot providers. While using the latest technology, our company faces chat bot not only from technology but also from customer's and operator's perspective. "How can a customer's business succeed?" "Can not you create a mechanism to alleviate the operational burden of customers?" We constantly seek to improve our services.   The white paper we made this time is an E-book that summarizes the information gathered independently and the know-how we have...続きを読む

Eliminate anxiety about introducing chat support tool at once! ! TOP 3 Questions before introduction

This time, I gathered three of the most frequently asked questions from those before chat introduction, for those  who " would like to use the chat support tool, but worried about the operation at thier company" You may have many questions about chat, and there may be some uneasy people to introduce immediately. Reading this article, you can eliminate those questions and introduce chat smoothly Please read. Frequently asked questions before introduction(1) Whether you have to watch the chat screen all the time after introducing chat First, when a company considers about introducing chat, the following problems are often seen. "I would like to introduce chat, but I am busy...続きを読む

AI chat support improves business efficiency! 3 steps to create logic 2 steps effect operation

This article is especially for those who ・Have a lot of similar inquiries from customers ・Perform troublesome support work ・Provide many support by telephone and e-mail If you read this article, you can ・Automatically answer FAQ and reduce the trouble of handling ・Simplify support and will not be chased by miscellaneous tasks ・Reduce inquiries by phone and e-mail, and concentrate on other tasks "AI (artificial intelligence)" In recent years, opportunities to hear this word have increased. As you know, "AI" is expected to be utilized in various industries and fields. "AI" is spreading in lots of sectors and fields, and now, attention is paid to improving work efficiency by "AI"....続きを読む

Seven cases to utilize chatbot for enterprise marketing

In recent years, the introduction of chat bot has been on the rise in Japan, and opportunities to see in various places such as corporate homepages and smartphone applications have increased. Many companies may be considering the use of chatbot as a tool to boost the purchase of products by visitors, and a tool to eliminate questions and concerns on the spot. On the other hand, there are still many cases where the introduction image to our company is vague In this article, we will introduce examples of using chatbot for marketing. You can find tips on using chatbot on your site from examples of using chat bots in various...続きを読む

Expand marketing with chatbot Cases and effects of four industries in which chatbot is effective

In April 2016, Facebook and LINE started chatbot creation service one after another. Since then, chatbots have been introduced in various companies, and now chatbots are used with various services from entertainment to customer service. It is said that marketing changes greatly depending on chatbot in 2017. Let's see marketing changes caused by the spread of chatbot and case examples that led to success. This article is for ・Marketing staff ・User support staff ・Sales staff If you read this article, you can ・Understand the latest marketing using chatbot and incorporate into your own marketing ・Understand how to use chatbot to increase customer satisfaction and inquiries, leading to higher support quality....続きを読む

Chatbot Plus beta version released

Chat plus made a big update today. In addition to the chat bot, we released the beta version of Chatbot Plus as the next generation chatbot system. In Chatbot Plus, we reflect the opinions of everyone who uses it, we have greatly enhanced the conditions of chat bot launch and the action of chat bot. It is available at a price unchanged if you use over the business plan, please try by all means. (※)Chatbot plus will be provided in beta version (test version). If you have opinions, requests, problems, etc., please send it to us. We will respond as soon as possible. We are always waiting for your opinion.続きを読む

In 2017, the first year of popularization of chatbot! Four reasons to install right now

"I heard stories about introducing chatbot recently from businesses in the neighborhood" "my favorite site is introducing  chatbot" Opportunities to see chatbot in applications and homepages are increasing little by little. Actually, more and more services such as web sites have been introducing chatbot. However, there are not so many cases in which they use chatbot effectively. Even if they understand the attractiveness and merit of chatbot, there are still many business owners and web site staff who are still debating. In this article, we will look at the reasons for introducing chatbot from the four viewpoints. In 2017, now is the timing to introduce it. I will also explain...続きを読む