Introducing used cases of customers using ChatPlus
Lalaport is activating total of 14 Chatbot for customers, staffs and tenants to increase customer satisfaction and efficiency
Mitsui Fudosan Retail Management Co., Ltd. Inform[...]
Increased number of inquiries from Job ads and acquire stable profit
ONE Group.inc Web Marketing Department Account P[...]
Aiming to decrease work of CS section. Implement Chatbot in the Website and decreased call inquiries by 37%!
TOKYU SPORTS SYSTEM Operation Headquarter Adminis[...]
17% of 300 chat cases per month became free trial and inquiries! Installation of ChatPlus directly affected to the increase of conversion.
Human Technologies, Inc. Service Design section M[...]
Cut 30% of incoming calls, and created 500 cases of customer contact point a month. Increased CX without changing the number of staffs.
Kinko's Japan Co., Ltd. DX Strategy Department DX[...]
Utilize chat for BtoB inside sales. Change over 60% of inquiries to business cases.
Piped Bits Co., Ltd. Inside sales department Mana[...]
Half the number of calls with three measures. How to not decrease customer satisfaction with Chatbot
LAVA international, Inc. Management Planning Dep[...]
JAL (Japan Airlines) installed Chatbot for their work style reform. Using chat for inside-company information and decreased 30% of inquiries in a month!
Japan Airlines Co., Ltd. Human Resource Departmen[...]